KB-1726 Data Server fails to start with ' Data Server is not configured to run on' message

Symptoms

The data server fails to start with the following message: 

INFO com.appian.data.server.Watchdog - Data Server is not configured to run on 'hosting.example' according to the topology. It is configured to run on 'example'. DataServer is shutting down.

Cause

The data server host section in appian-topology.xml is set to example instead of the hostname specified in the license file. 

Action

Change the following data-server section in the appian-topology.xml file to reflect the hostname specified in the product license. For example, if the following configuration exists: 

<data-server-cluster> 
   <data-server host="example" port="5400" rts-count="1"/>
</data-server-cluster>

but the hostname specified in the product license is 'hosting.example', the following configuration must replace it:

<data-server-cluster>
    <data-server host="hosting.example" port="5400" rts-count="1"/>
</data-server-cluster>

Please note that the above change must be made in the following locations:

  • <APPIAN_HOME>/ear/suite.ear/conf/
  • <APPIAN_HOME>/search-server/conf/
  • <APPIAN_HOME>/data-server/conf

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: September 2018

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