After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently see the below message and are prompted to re-enter their sign-in credentials.
This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:
If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP authentication to prevent the issue from occurring.
This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.
Last Reviewed: October 2018
© 2021 Appian. All rights reserved.