KB-1816 System alert emails appear as "Found The document has moved here"

Symptoms

System emails not generated by the Send Email node (e.g. alert and task emails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the email bodies.

Action

In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2018