The login page loads via HTTPS but static content does not load. Inspecting the page through a network capture reveals that static content response is coming from an undesired port.
Setting a default User Start Page on the 'User Start Pages' tab of the Admin Console yields the following error:
The URL is invalid or has an incorrect base URL. The base URL must be https://FQDN:<INCORRECT_PORT>
Logging in yields a 401 error when hitting:
JBoss or Tomcat fail to start with errors that point to data sources that do not exist in custom.properties, appian-ds.xml, nor standalone.xml/tomcatResources.xml.
A custom.properties file exists somewhere else on the server other than the expected location. This file is expected to be under <APPIAN_HOME>/conf for Appian 18.3 and later, and in <APPIAN_HOME>/ear/suite.ear/conf for 18.2 and earlier.
If a custom.properties file is found in one of the following directories:
Appian will use that file rather than the expected custom.properties file in the conf directory and the application server will fail to start due to a mismatch between custom.properties and the appian-ds.xml, standalone.xml, or tomcatResources.xml files.
Find and remove any custom.properties files extraneous to the classpath.
This article applies to Appian 18.4 and earlier.
Last Reviewed: October 2019
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