The static and dynamic content URLs are configured in custom.properties, as shown below:
However, some features that rely on the static and dynamic content URLs (like the document viewer component) may not work.
All of the following symptoms are present:
The following errors are NOT present in <APPIAN_HOME>/logs/tomcat-stdOut.log:
WARN com.appiancorp.suite.SuiteConfiguration - Misconfigured STATIC_SERVER_AND_PORT property in custom.properties - The static content hostname cannot use the same domain as SERVER_AND_PORT or DYNAMIC_SERVER_AND_PORT. Some Appian features will not be available.WARN com.appiancorp.suite.SuiteConfiguration - Misconfigured DYNAMIC_SERVER_AND_PORT property in custom.properties - The dynamic content hostname cannot use the same domain as SERVER_AND_PORT or STATIC_SERVER_AND_PORT. Some Appian features will not be available
The static and dynamic content URLs cannot be accessed over the browser:
The document viewer component cannot render the document and the following error displays:
Routing for the static and dynamic content URLs are not configured properly or have not been set up.
Work with a network administrator to add routing for the static and dynamic URLs in DNS.
A user needing to access the static and dynamic URLs can do so by editing their computer's hosts file to route for these URLs. This should be a temporary measure until routing for the static and dynamic URLs in DNS can be configured.
With the below configuration in custom.properties:
Add the following lines to the computer's hosts file:
<IP_OF_example.appian.com> example.appian-static.com<IP_OF_example.appian.com> example.appian-dynamic.com
This article applies to on-premise Appian 18.3 and later.
Last Reviewed: January 2019
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