KB-1863 "Variant?list must be used within a SAIL component" error when loading tasks

Symptoms

When attempting to load a task that is assigned to a group, the task interface fails to load and the following error is seen:

Cause

This issue has been addressed via AN-126208.

Action

Contact Appian Technical Support to schedule a window to apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

To access a task experiencing this issue it must be re-assigned to a single user and then that user account will be able to successfully load the task interface.

To reassign a task in an in-flight process, follow these steps:

1. Monitor the running process instance in the process modeler.
2. Right click on the User Input Task node for the task experiencing the issue and choose the X Instances option.
3. Select the task instance and click View Node Details.
4. Select the Assignment tab.
5. In the Assignees box, type in the user name of the user to reassign the task to and then click the Reassign button.

Affected Versions

This article applies to Appian Cloud versions 18.1 and later.

Last Reviewed: February 2019