KB-1885 Tomcat start-appserver script does not start Tomcat on Windows environments

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian engines, data server and search server start successfully, but when running the start-appserver.bat script, Tomcat does not start and tomcat-stdOut.log file is not generated.

Tomcat will display no running instances when attempting to run stop-appserver.bat.

Cause

This issue has been addressed via AN-126614 in Appian 19.1 Hotfix Package A.

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\stop-appserver.bat.
Follow the directions in this documentation to set the JAVA_HOME: <APPIAN_HOME>\java.
Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\start-appserver.bat.
Run <APPIAN_HOME>\tomcat\apache-tomcat\bin\startup.bat.
Tomcat will start, but there will not be an auto-generated tomcat-stdOut.log file.

Affected Versions

This article applies to Appian 19.1 using Windows as the operating system.

Last Reviewed: March 2019