KB-1934 How to add new recipients for Appian Cloud maintenance notifications

Purpose

By default, all support contacts registered for your organization on Appian Forum will receive notifications regarding scheduled maintenance and platform upgrades for corresponding Appian Cloud instances. Support contacts cannot opt out of maintenance notifications. In addition to registered support contacts, support contacts and user registration administrators may add other email addresses or distribution lists that should receive these notifications.

This article outlays the process of adding and removing email addresses that receive maintenance notifications for your organization's Appian Cloud instances.

Instructions

1. Navigate to the support page of MyAppian and click on Accounts.
2. Open the Update Maintenance Contacts related action.
3. Add or remove email addresses on the editable grid.
4. Save the changes.

After taking these steps, the additional email addresses will receive notifications when maintenance is scheduled for your Appian Cloud instances.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: September 2020