Adding a connected environment in the Admin Console for an Appian environment that has IP whitelisting enabled fails with the following error:
The following error is also observed in the application server log:
ERROR com.appiancorp.connectedenvironments.logging.DevOpsInfrastructureAuditLogger - [ERROR, null, null, https://<other_site_subdomain>.appiancloud.com/suite, OUTGOING, null, null, null, null, null, null, null, null, null, URL did not return a valid public key: https://<other_site_subdomain>.appiancloud.com/suite]
The Appian Cloud region IP addresses have not been added to the other environment's IP whitelist and connection attempts are being blocked.
Certain URL paths under /suite that are used by the Devops: Infrastructure connection are being blocked.
Open a case with Appian Support to add the Appian Cloud region's IP addresses to the environment being added as a connected environment. See KB-1582 for specific IP addresses to add based on region.
Ensure that the following URLs are exempt from any whitelisting on both servers involved with the Devops: Infrastructure operation:
Enable Generic Devops: Infrastructure
Enable Compare App Functionality on 19.2
Enable Compare App Functionality on 19.3
This article applies to Appian versions 19.1, 19.2, and 19.3.
Last Reviewed: August 2019
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