When trying to export a record to Excel using the out of the box feature, the following error appears in the application server log:
YYYY-MM-DD HH:MM:SS.mmm SEVERE [ajp-nio-8009-exec-XX] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [default] in context with path [/suite] threw exception
com.appiancorp.suiteapi.common.exceptions.AppianException: Error occurred during export. Please contact a system administrator for additional details. (APNX-1-4505-057)
Caused by: java.lang.NullPointerException
When trying to open the Excel file generated, the following error appears:
This issue is seen when required fonts are missing. Appian requires certain fonts to be available on the server hosting the application server in order to use this feature. This issue has been reported to the Appian Product Team. The reference number for this issue is AN-138393.
yum install fontconfig
This article applies to Appian version 19.2 and later.
Last Reviewed: May 2020
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