KB-2013 FAQ for restoring from a backup in Appian Cloud


The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'. 

Table of Contents:

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are automatically performed by taking snapshots of the entire customer site on a regular schedule. A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data at that point in time, but also the version and hotfix the site was running. Customers may also request an on-demand backup to be taken at a specific date and time at an additional cost, coordinated through the Appian Account Executive.

What changes are made when a site is reverted? 

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be reverted to ensure consistency. This includes any data in the environment and the default business database, as well as the Appian version and configurations. It is not supported to change the Appian version to an earlier version independently from the data that was on the site at the time of the backup. 

What is the process to revert to a backup? 

  1. Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive. 
  2. Coordinate a maintenance window to revert the site with Appian Technical Support through a support case. After maintenance completes, the site will be running on the selected snapshot.  

Affected Versions

This article applies to all versions of Appian Cloud. 

Last Reviewed: October 2019