KB-2060 SAML authentication fails in IE11 following hotfix

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

• 20.1 GA
• 19.4 Hotfix Package C
• 19.3 Hotfix Package F
• 19.2 Hotfix Package H
• 19.1 Hotfix Package K
• 18.4 Hotfix Package O
• 18.3 Hotfix Package R

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4 using Internet Explorer 11 as a web browser.

Last Reviewed: January 2020