After applying the latest hotfix for Appian versions 19.3 or later, the Twilio component fails to render within Appian, and the application server log shows the following error:
ERROR com.appiancorp.twilioservlet.TwilioServlet - Error initializing Twilio
com.appiancorp.suiteapi.common.exceptions.AppianException: Failed to decrypt. Only values of type ’Encrypted Text’ can be decrypted. (APNX-1-4260-002)
Twilio version 1 is not compatible with the latest hotfix versions for Appian 19.3 and later.
Upgrade the Twilio Component from version 1 to version 2. For instructions, follow KB-2118.
This article applies to Appian 19.3 and later.
Last Reviewed: May 2020
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