KB-2095 COVID-19: Appian Support and Cloud Operations — Fully Available

During this unusual time with COVID-19, Appian would like to let you know that Appian Cloud and Appian Technical Support will provide you with the highest levels of service and security.

Appian’s business continuity plan ensures Appian Cloud and customer support systems remain at peak performance and our employees can securely access such systems to support you. We have successfully invoked this plan multiple times in the past when our physical offices have been rendered unavailable. And during those times, service was uninterrupted and we delivered the same exceptional service that you expect of us.

Our Appian Cloud operations team will monitor Appian Cloud, initiate support cases on your behalf, and work with you if we become concerned with the health of your applications. Let us know if you would like for us to engage a different support contact or use different contact information for your cases during this time.

Our full workforce remains healthy and working for you. We are fortunate that, to date, our team members haven’t been directly impacted by the epidemic. We believe the extra measures we’ve taken will keep the team healthy, available to monitor Appian Cloud, and respond to your needs. If this changes and there is a material impact on our ability to support you then we’ll adjust appropriately. We’ll be nimble as we respond to the changing situation and appreciate your continued patience.

Please engage Appian Support through Appian Community or by phone as you normally would. We remain fully available and confident that you’ll experience the exceptional level of service that we have always provided you.

We hope you stay healthy,
Your Appian Support and Cloud Team

Last Reviewed: March 2020