KB-2147 Mobile provisioning tool fails with "The certificate provided was never sent to Appian" error

Symptoms

When using the mobile provisioning tool for generating iOS assets, the following error message is encountered when selecting a signing certificate:

A similar error message may be encountered when selecting an APNS Key as well.

Cause

The selected certificate or APNS key was not previously created using the provisioning tool and sent to Appian. The provisioning tool can only sign mobile builds with certificates that have previously been provided to Appian. The provisioning tool can also only use APNS keys that have previously been provided to Appian.

Action

There are three possible ways to resolve this error message:

Select another certificate that has been provided to Appian.
Use the "Create New" certificate or "Create New" APNS key option rather than use an existing certificate or APNS key.
- Note: There is a two-certificate and two-APNS key maximum. If two certificates or APNS keys are already present, one must be deleted to create a new certificate or APNS key. Be sure to confirm that the deleted certificate or APNS key is not being used by another build, as this will cause issues with the associated build.
If neither certificate or APNS key has been sent to Appian and neither certificate or APNS key can be deleted because it is actively being used by other applications, open a support case with Appian Support.

Affected Versions

This article applies to all versions of the provisioning tool.

Last Reviewed: January 2023