After a change to the site domain or the creation of a custom email sender, users are reporting emails from Appian are not being delivered.
Changes to the site domain or the configuration of a custom email sender may change the domain that emails are sent from by the environment. Often, these changes also require an update to the SPF record for your domain to include the Appian SPF record. Without these updates, the Appian Cloud site may not be authorized to send email on behalf of the new domain, which can cause the emails to be blocked by the recipient.
To address this issue, do the following:
This article applies to all versions of Appian.
Last Reviewed: April 2021
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