When users log into Tempo, the page will load, however the tabs for News, Tasks, Records, Reports, and Actions are missing. Appian Designer and /designer will be accessible.
For users running JBoss as an application server, the following snippet is shown in the application server log:
The record type [identifier=SYSTEM_RECORD_TYPE_USER] does not exist, has been deleted, or you do not have sufficient privileges to access its data. (APNX-1-4205-005)
For users running WebLogic as an application server, the following stack trace is shown when doing a migration in the AdminServer.log file:
<Warning> <HTTP> <BEA-101162> <User defined listener com.appiancorp.plugins.PluginLoader failed: com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: A fatal error occurred when importing system packages: Found 1 failures when importing. Will try again upon restart: /XXX/suite.ear/web.war/WEB-INF/bundled-apps/USER_RECORD_TYPE_PACKAGE.zip Details: ImportDriver.5[recordType={SYSTEM_RECORD_TYPE_USER=com.appiancorp.ix.ConsumerException: type=recordType, srcId=SYSTEM_RECORD_TYPE_USER, dstId=null, cause=org.hibernate.QueryTimeoutException: Could not execute JDBC batch update, object=RecordTypeHaul{recordType=RecordType [id=3, uuid=SYSTEM_RECORD_TYPE_USER, name=User, sourceTypeStr={http://www.appian.com/ae/types/2009}Datatype, sourceUuidStr={http://www.appian.com/ae/types/2009}UserProfile]}}] (APNX-1-4262-001). com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: A fatal error occurred when importing system packages: Found 1 failures when importing. Will try again upon restart: /XXX/suite.ear/web.war/WEB-INF/bundled-apps/USER_RECORD_TYPE_PACKAGE.zip Details: ImportDriver.5[recordType={SYSTEM_RECORD_TYPE_USER=com.appiancorp.ix.ConsumerException: type=recordType, srcId=SYSTEM_RECORD_TYPE_USER, dstId=null, cause=org.hibernate.QueryTimeoutException: Could not execute JDBC batch update, object=RecordTypeHaul{recordType=RecordType [id=3, uuid=SYSTEM_RECORD_TYPE_USER, name=User, sourceTypeStr={http://www.appian.com/ae/types/2009}Datatype, sourceUuidStr={http://www.appian.com/ae/types/2009}UserProfile]}}] (APNX-1-4262-001) at com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException.<init>(AppianRuntimeException.java:52) at com.appiancorp.common.config.FatalConfigurationException.<init>(FatalConfigurationException.java:23) at com.appiancorp.applications.ApplicationLoaderConfig.newFatal(ApplicationLoaderConfig.java:274) at com.appiancorp.applications.ApplicationLoaderConfig.newFatal(ApplicationLoaderConfig.java:270) at com.appiancorp.applications.ApplicationLoaderConfig.importApplication(ApplicationLoaderConfig.java:467) at com.appiancorp.applications.ApplicationLoaderConfig.importApplicationsFromDirectory(ApplicationLoaderConfig.java:297) at com.appiancorp.applications.ApplicationLoaderConfig.loadApplications(ApplicationLoaderConfig.java:175) at com.appiancorp.applications.ApplicationLoaderConfig.access$100(ApplicationLoaderConfig.java:91) at com.appiancorp.applications.ApplicationLoaderConfig$1.call(ApplicationLoaderConfig.java:195) at com.appiancorp.applications.ApplicationLoaderConfig$1.call(ApplicationLoaderConfig.java:192) ... at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311) at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
The following are possible causes for this issue:
To fix this in an environment after a migration, perform the following:
For new installations or for existing installations where the above steps did not work, import the package named USER_RECORD_TYPE_PACKAGE.zip located in <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/bundled-apps into /design if using Appian 7.9 or later and /designer if using Appian 7.8 or earlier.
<APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/bundled-apps
This article applies to all versions of Appian.
Last Reviewed: February 2017