KB-1063 Generic pop-up message displayed when accessing Appian using Internet Explorer


While using Appian with Internet Explorer 11, users may encounter a pop-up with the following message:

Message from webpage

An error was encountered while processing your request. Please try again.


The browser page has been configured to run in Internet Explorer 11's Enterprise Mode which sets the session to run like Internet Explorer 7 or 8 to allow for compatibility with older websites and applications. This results in complications with Tempo.

For more information on Enterprise Mode, please consult Micrsoft's documentation here: https://technet.microsoft.com/en-us/library/dn640687.aspx


The solution involves engaging individuals in your organization who have access to change company-wide Internet Explorer settings, most likely IT. They will have access to the Group Policy editor or a registry editor and configure the browser to disable Enterprise Mode over the network.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2017