When accessing /designer, the page does not render correctly. Some of the symptoms are as follows:
ServerService Thread Pool -- 61] ERROR com.appiancorp.ap2.navigation.NavigationServiceImpl - An error occurred while loading the navigation-config.xml file.
[ServerService Thread Pool -- 58] ERROR com.appiancorp.common.initialize.MigrateNavigationConfig - Could not merge navigation-config stored in content with the one provided by default. INFO stdout java.io.FileNotFoundException: /_admin/accdocs1/2/10001009.xml (No such file or directory)
The navigation-config.xml file, located in <APPIAN_HOME>/_admin/accdocs1, is responsible for navigation in /designer. If Appian cannot find the file in the specified directory, users will experience issues with navigation.
Note: Users will not see a file explicitly named navigation-config.xml in that directory. It will be represented as 1000XXXX.xml.
To correct this issue, perform the following actions with a System Administrator user:
If the steps above do not resolve the issue, a workaround is loading the default templates to the environment. To do this, perform the following:
NOTE: Running load.bat|sh removes any previously created default dashboard templates, process model dashboard template pages, and email templates. It replaces them with the default pages and reports that ship with the product. Refer to Loading Default Reports and Views for more information.
This article applies to all versions of Appian.
Last Reviewed: October 2020
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