Using the Appian RPA feature "allow Appian to sign-in", the service cannot connect with the console and the following error is present inside the appianAutoLogin.log:
|ERROR|LoginAgent.AutoLoginService|System.AggregateException: One or more errors occurred. (The SSL connection could not be established, see inner exception.) ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid because of errors in the certificate chain: UntrustedRoot
The certificate necessary to complete the handshake with your site is not trusted by the Windows Certificate Store for one of the following reasons:
Please open a case with Appian Support if you have any questions with any of these steps.
If the missing certificates are injected by any specific application in the host machine, such as an antivirus or firewall, they can be configured in order to prevent this injection.
This article applies to all versions of Appian Cloud.
Last Reviewed: November 2023