KB-1142 Mobile application users are redirected to the desktop login page when logging into Appian


When users try to log-in to a site with IIS as its web server through the mobile application, the users are brought to the desktop browser login page instead of the mobile application's login page.


One possible cause of this issue is that there is a redirect to /suite/portal/login.jsp in the IIS index.htm file, which bypasses the mobile application's login page and displays the browser login page instead.

More information on this can be found here: Set Up IIS


Check the index.htm file and ensure that the redirect is not configured to hit login.jsp. If it is configured so, make the necessary changes and restart IIS.

Affected Versions

This article applies to all versions of Appian using IIS as a web server with all versions of the Appian mobile application.

Last Reviewed: February 2017