KB-1158 Images do not display at all after an upgrade

Symptoms

After upgrading an environment, certain images don't display at all.

Cause

The conf.suite.BASE_PATH property in custom.properties located in <APPIAN_HOME>/ear/suite.ear/conf points to an invalid location.

The default value of this property, unless overridden, is a relative path to <APPIAN_HOME>/_admin where <APPIAN_HOME> is defined in the variable AE_HOME in the appian-home.properties file, also located in <APPIAN_HOME>/ear/suite.ear/conf. If AE_HOME is misconfigured, conf.suite.BASE_PATH could be pointing to the wrong directory.

Note: If your application data is stored in an external drive, conf.suite.BASE_PATH can point to a shared network drive, however, if you're experiencing the issue described in this article, you should review that the location this setting is pointing to is correct and contains all your application data.

Action

Ensure conf.suite.BASE_PATH points to a valid location where your application data is currently stored. If not set, ensure the value of AE_HOME in appian-home.properties correctly contains the current location of your Appian installation. See Internal Data for more information.

Affected Versions

This article applies to all versions of Appian.