KB-1171 "The directory <APPIAN_HOME>/services/bin does not exist" error returned when running the cleanup script


When running the cleanup script, the files are deleted successfully, but the script fails with an error like:

<APPIAN_HOME>/server/_scripts/ant/aedeletefiles.xml:75: The directory <APPIAN_HOME>/services/bin does not exist


There are two possible causes:

  1. The AE_HOME environment variable is misconfigured.
  2. The error is a false positive caused by an update in the product (Appian 16.1 only).


To determine the cause of the issue, review the contents of the appian-home.properties file, located in <APPIAN_HOME>/ear/suite.ear/conf. Ensure that AE_HOME is correctly set to the location of <APPIAN_HOME>.

If AE_HOME is not correctly set, then update the path to point to the correct location to resolve the issue.

If AE_HOME is already correctly set, then this error is a false positive caused by an update in Appian 16.1 accounting for future changes in Appian 16.2. In this case, the error can be safely disregarded.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2017