Appian Technical Support might ask you to bypass the web layer (web servers, load balancers, DMZ etc.) and access the Appian environment via the application server directly. This is to identify whether a particular issue is at the web layer or at the application layer.
The steps to access Appian via the application server are provided below.
Ensure that the application server host(s) are directly accessible from the client machines prior to making the changes mentioned. Do not execute these steps if this is not the case and instead report back to the Solution Engineer to explore alternative options to troubleshoot.
conf.suite.SERVER_AND_PORT=<hostname of the application server>:<port>
The Appian environment can now be accessed using this URL:
http://<hostname of the application server>:<port>/suite
This article applies to all versions of Appian.
Last Reviewed: March 2017
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