The archiveprocess.(bat|sh) script, located under <APPIAN_HOME>/server/_scripts/tools, is unable to unarchive a process because it has a reference to a user that no longer exists in the system with that username.
After unarchiving processes, the follow error is present in the application server log:
ERROR: Engine 1, process XXXXXXXXX (/../../../archived-process/01/5/process_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX_XXXXXXXXXXXXXXX_XXXXXXXXX.l): Could not be unarchived: The following user or users do not exist or have been renamed after the process was archived: [USER NAME]
Log file created:
A username was renamed after the process was archived, which causes the archived process to reference the old username.
Using the archiveprocess.(bat|sh) script located in the <APPIAN_HOME>/server/scripts/tools/ directory:
1.Create a file that lists the old username and current username to map to in the format:[OLD_USERNAME] [CURRENT_USERNAME]Note: The file can have any name such as usermap1. Run the following command:archiveprocess.sh unarchive -pid [PROCESS_ID]-file [ARCHIVED_PROCESS_FILE_NAME].l -usermap [NAME_OF_FILE_WITH_OLD_TO_NEW_USERNAME_MAP]
More information about managing process archives can be found here.
This article applies to all versions of Appian.
Last Reviewed: March 2017
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