KB-1276 CDT fields not saving in legacy Process Modeler

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Values of individual CDT fields are not getting saved in the Process modeler. After you save the CDT field and reopen the node, you notice that the CDT value is blank. This is not observed when using the Process Modeler in another browser such as Google Chrome.

Cause

This issue has been addressed via AN-73989 in the following hotfixes/versions:

Appian 16.2 Hotfix Package E
Appian 16.3

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Use Google Chrome or Firefox to open the Process Modeler.

Affected Versions

This article applies to Appian 16.2.

Last Reviewed: July 2017