This article provides information on the License Management application in Appian Community, which aims to help customers and partners request new product licenses and manage existing product licenses.
Users can access the Product Licenses site by going here: https://forum.appian.com/suite/sites/licenses
On this site, there are four (4) tabs, as shown below:
Each section will be explained below.
The Product Licenses tab contains a list of all product licenses Appian has on record. Each user only has access to product licenses associated with the customer and/or partner group(s) to which that user belongs.
A license in this record is equivalent to a single machine, uniquely identified by its FQDN. The information displayed in the record grid includes the machine's FQDN, the operating system, the CPU count, the environment, the status, and the expiration date.
The record list should look something like the following:
If you have permission to view licenses for more than one customer/partner organization, you will see a Company filter in this record. Otherwise, this filter will not display.
Each long-term license can have a different status. A list of each possible status and explanation of each status is as follows:
The Summary view of each license record contains the following information:
An example of the summary view of a license is below:
There are 2 related actions available:
This action is visible if all of the following conditions are satisfied:
When renewing a license, a window similar to the following is presented:
If the license expires in 5 business days or has already expired, then a temporary license request will automatically be generated for you. In this situation, no POC approval is required. A confirmation window similar to the following will be displayed:
Hit OK to continue with the request.
After submitting this form, Appian Product Licensing will review the request. An email will be sent to the requestor after Appian Product Licensing reviews the request. Renewals require no POC approval.
This related action allows users to set the operating system, CPU count, Appian version (if the license is still on Appian 17.4 and Earlier), and the Inactive status for a license. This related action is only available when the status is currently Active or Expired.
If the operating system, CPU count, or version of the license change, then a renewal request for this license is spawned and sent to the Appian Product Licensing team for further review.
If a license is marked as Inactive, then it will be hidden from the record list and no renewal request is spawned. You will not be able to renew a license using the Renew License tab/related action after marking it as Inactive, but you can still request a license with that FQDN using the Request a License action tab.
You can renew licenses in bulk for an organization using this tab. Similar to the Renew License related action in the Product Licenses record, a license is eligible for renewal if all of the following conditions are satisfied:
The following is an example of what users will see when opening this tab:
Similar to the Renew License related action, if one or more of the licenses in the grid expire in 5 business days or have already expired, then a temporary license request will automatically be generated for you. In this situation, no POC approval is required.
After submitting this form, Appian Product Licensing will review the request. An email will be sent to the requestor after Appian Product Licensing reviews the request. The licenses you just requested for renewal will disappear from this form and will only reappear in one of the following scenarios:
Renewals require no POC approval.
If requesting a long-term license for a site that either is not presently in Forum or is inactive, or if requesting a temporary license, perform the following:
Please note that generating the long-term license can take up to 4-5 business days.
Note: Please request a long-term license as soon as you receive your temporary license.
This tab shows all tasks related to product licensing assigned to you. This includes POC approvals and permanent license requests. It is important to review these tasks frequently so that Appian Product Licensing can expedite your product license requests.
Thirty (30) days prior to a license's expiration date, Appian Product Licensing will email you notifying you of these licenses. After receiving this email, you can request renewals for the licenses listed in the email.
If those licenses are not renewed by five (5) days before the license is set to expire, Appian Product Licensing will email you again notifying you that these licenses are going to expire. In addition, a temporary license request is spawned for each unique OS/Appian version combination. Those temporary licenses will be delivered to your company's POCs.
If a license is left as expired for 30 or greater days, then the license is automatically marked as inactive and hidden from the Product Licenses record.
If running Appian 17.4 or earlier, review this document on installing a product license: Installing a License (17.4)
If running Appian 18.1 or later, review this document on installing a product license: Installing a License
It is now possible for user registration administrators to update the POCs for product licenses. POCs can approve/deny product license requests and are also notified when licenses are going to expire.
To modify your company's POCs, perform the following:
This article applies to all versions of Appian.
Last Reviewed: March 2021
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