To update the email address that is tied to your Community user ID, your User Registration Administrator will need to register a brand new user ID with the new email address. The steps to register a new user can be found in KB-1247. If you do not know who your new User Registration Administrator is, contact firstname.lastname@example.org.
For example, if your old email address is email@example.com and you would like to update your user ID to be firstname.lastname@example.org, then the User Registration Administrator from Company B will have to register your account following the steps in KB-1247.
If you are an Appian practitioner and need to transfer your A-Score from Company A to Company B, create an A-Score case to migrate your A-Score from Company A to Company B using the Create a Case button on Community once the new user ID is created and is associated with a customer or partner account.
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