Purpose Appian Support will occasionally initiate new support cases to alert you to incidents that are detected by our Appian Cloud monitoring or for important information that your teams should be aware of. Appian offers two mechanisms to help you…

Purpose This article includes instructions on how to change/edit/alter a user's username in Appian. If the account was created with the wrong name, the suggested approach is to create a new one with the desired name and deactivate the other one…

Symptoms The following warning message is observed on the Users page of the Admin Console: Cause This message indicates that the number of users on the site has exceeded the number of licensed users allowed. Action To resolve this, either…

Purpose This article describes the initial user creation process for Appian Cloud sites. Instructions Upon delivery of an Appian Cloud environment, one system administrator account is created and the credentials are sent via email to the customer…

Purpose This article details how to ensure all users comply with a new password policy enforced from the Admin Console. By default, Appian does not invalidate existing users' passwords when the password policy is changed, and users who configured a…

Symptoms After upgrading Appian, some users have experienced the following issue after starting up their Appian instance and accessing Tempo: Essentially, Tempo tabs do not load correctly. Cause The issue is with the Appian data source, where…

Symptoms When attempting to edit a user's information, the following error is observed: Warning The system has encountered a problem We’re sorry! A problem occurred while processing your last request. In the application server log, the following…

If you need to transfer your Appian Certification or Appian Community account to a new company or email address, follow these simple steps: Create a new Appian Community account with your new email address. Once completed, reach out to community…

Symptoms Upon creating a new user or editing an existing user in the Admin Console, users will encounter a pink box error similar to the following: An Error Has Occurred Expression evaluation error at function a!admin_adminConsoleMain: An error…

Symptoms The Administrator account is prompted to change the password after a certain period of time. Cause The Administrator account’s password expires just like every other account in an environment. It depends on the password expiration policy…

Symptoms Certain users are unable to login to the site and fail with the following error in the logs: ERROR com.appiancorp.security.auth.AppianPortalSessionAuthenticationStrategy - com.appiancorp.suiteapi.common.exceptions.InvalidUserException: User…

Purpose When a new user account is created in Appian, by default an email is automatically sent to the user with a temporary password. There may be a use case where this email needs to be changed or to be skipped. This article outlines steps to customize…

Symptoms One or more of the following is observed: At least one user cannot login Unattended activities running as the user will fail The user's password cannot be reset The user sees an HTTP 500 - Internal Server Error in the browser when…

Symptoms Upon creating a new user/editing an existing user and defining an email address with a non-standard domain (a domain that does not end with .com, .net, etc.), the following error is thrown and users are unable to proceed: example@example…

Symptoms When a user accesses the User record in Tempo, opens one of the users, and opens the Summary View, the following error will occur: An Error Has Occurred Expression evaluation error at function a!userRecordSummaryDashboard: test'user@appiancorp…