KB-1343 Health Check reports X% of users with unsupported browser


The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:

287 users (95.03%) have been using unsupported browser versions for Appian between 2017-03 and 2017-05.


The Health Check reports on the user-agent string which comes from the login-audit.csv file from <APPIAN_HOME>/logs/. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode. 

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)


Disable Compatibility View Mode for the Appian domain.

Affected Versions

This article applies to all versions of Appian using Internet Explorer as a web browser.

Last Reviewed: May 2017