KB-1370 System Administrator's temporary password expired


Upon attempting to login to Appian for the first time as the system administrator created in the password.properties file, the following error is displayed:


By default, the temporary password set in the password.properties file during configuration expires in 10,080 minutes (1 week). Therefore, the expiration time has been exceeded which results in the above error.


To resolve this issue a fresh re-install of Appian is required.

Note: If the original installation of Appian was configured using the configure script, the repository from the original installation can be copied over to the new installation for simplified deployment. Run the configure script again in the new installation, pointing to the correct directory of the repository.

Affected Versions

This article applies to Appian 17.1 and later.

Last Reviewed: June 2017