KB-1384 HTTP 403 error trying to access Appian through Apache Web Server 2.4

Symptoms

In an environment with Apache Web Server 2.4 configured with JBoss, JBoss starts up with no errors, however a HTTP 403 error is seen when trying to access Appian within a browser.

Cause

Directory permission configurations for Apache Web Server 2.4 vary from the documented configurations for Apache Web Server 2.2.

Action

Make the following adjustments to the Apache httpd.conf file.

Locate the following lines:

JkStripSession On
<Directory "/usr/local/appian/httpd/www/suite">
AllowOverride FileInfo
Order allow,deny
Allow from all
</Directory>

Replace them with the following lines:

JkStripSession On
<Directory "/usr/local/appian/httpd/www/suite">
AllowOverride FileInfo
Require all granted
</Directory>

Once the changes have been made, restart Apache and try to access Appian again.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2017