KB-1433 Error retrieving data from data source after password change


After changing the password for a data source and updating the password in the Admin Console, query rules, record lists, and a!queryEntity calls begin to fail. The following error may be witnessed when viewing a record utilizing the updated data source: 

The Requested Record Type Is Not Available
An error occurred while retrieving the data for "X". (APNX-1-4205-003)

However, query database smart services execute without issue. 


This issue occurs because the current data source connections are not in sync with the updated Admin Console configurations. 


To resolve this issue, re-publish the data stores with the updated passwords after changing the passwords in the Admin console or restart the application server. 

Affected Versions

This article applies to Appian 16.2 and later. 

Last Reviewed: December 2017