The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.
Appian Cloud customers are kept current on Appian software, with updates typically being scheduled for completion within 30 days of a new release. Information on Appian releases and support expirations schedules can be found here.
A list of the current upgrade status for each cloud site is shown in the grid.
If the displayed upgrade schedule is acceptable, no further action is required.
Users who would like to reschedule the time of the upgrade for a site may do so by pressing the Reschedule link in the Action column.
Note: Only upgrades that are currently scheduled can be rescheduled. Upgrades that are not currently scheduled will have N/A in the Action column.
Users are able to schedule an upgrade from a selection of available maintenance windows.
A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 10 minutes before the start of the scheduled window.
Important Note: If you need to reschedule your upgrades but cannot find available time slots or face other issues, please open a support case. Provide the new upgrade date, time, and time zone, and our support team will assist you.
We require at least three working days' notice for rescheduling. However, if unforeseen circumstances necessitate a last-minute reschedule within 24 hours of your upgrade, please call the support line directly after having raised a support case. This ensures we can review and reschedule promptly.
The most up-to-date phone numbers for contacting Appian Support in your region can be found on our Community page.
This article applies to Appian Cloud.
Last Reviewed: July 2025