KB-1414 Dynatrace interfering with Appian components

If you are using Dynatrace to monitor your Appian environment, it is important to note that Dynatrace can introduce unexpected behavior in Appian. Dynatrace automatically injects a JavaScript agent into Appian HTML code. We have seen this result in client side issues such as:

  • package import or inspection not responding
  • generic errors thrown when clicking on Alerts, Process History, or Process Details in /designer
  • file upload in Admin Console not working
  • Tempo not loading properly

This does not cover every scenario and the examples above should not be taken as an all-encompassing picture. 

If you are running Dynatrace on an Appian environment and discover issues like the ones mentioned above, please disable Dynatrace as a troubleshooting step. In general, any tool injecting JavaScript into Appian could potentially impact the functionality of the platform. If you encounter similar issues and you're using similar tools such as New Relic, AppDynamics, etc., please disable them as a troubleshooting step.

If this does not resolve your error, create a ticket with Appian Technical Support for further investigation. 

Affected Versions

This article applies to all versions of Appian. 

Last Reviewed: November 2017