KB-1482 Task notification emails print a newline in the email subject and break the email HTML

Symptoms

When the Task Display Name of a User Input Task contains a newline character, the automatic New Task notification email that gets sent from Appian will print a newline character in the subject field of the email.  This newline character in the subject field of the email causes Outlook and Gmail mail clients not to properly render the HTML in the email body.  An example of the improperly rendered email is below:

Cause

This issue has been resolved via AN-96623 in the following Appian hotfixes/versions:

• Appian 17.2 Hotfix Package H
• Appian 17.3 Hotfix Package D
• Appian 17.4 Hotfix Package B

Action

Apply the latest hotfix for your Appian version or upgrade to the latest version of Appian.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2018