KB-1499 Missing icons in Tempo or Sites when using Internet Explorer 11

Symptoms

While using Internet Explorer 11 (IE11) with specific security settings enabled, users see missing icons when browsing Tempo or Sites. Some examples of possible missing icons are outlined below in red:

Cause

There are two possible causes for this issue:

• The security setting in IE11 has Font Download set to Disabled.
• The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

1. Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
2. In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
3. In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
4. Select OK in the Security Settings modal.
5. Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

1. Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
2. In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
3. In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
4. Select OK in the Security Settings modal.
5. Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2018