KB-1504 Overview of VPN setup process in Appian Cloud

Purpose

The purpose of this article is to give a high-level overview of the VPN setup process in Appian Cloud.

Instructions

 Steps:

1. Customer: Create a support case and submit the a filled out version of the VPN worksheet. All sections highlighted in yellow MUST be filled out.
2. Appian: Review the worksheet and populate values for the Appian Cloud site’s VPN gateway IP address and the private network address space. Upload the updated worksheet to the case.
3. Appian + Customer: Communicate the PSK securely through a WebEx. (At this point all information needed to establish a VPN tunnel has been communicated.)
4. Appian + Customer: Configure the VPN endpoints.
5. Customer: Provide Appian with a 2–4 hour window to restart the Appian Cloud site to persist the configuration changes.
6. Appian + Customer: Troubleshoot the connection.

For more information on Appian Cloud VPN integration, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2018