Appian Community

Browse Knowledge Base Articles

Find product support articles for frequently-asked-about topics

Latest Knowledge Base Articles

KB-1223 "Could not initialize search engine... Lock obtain timed out" error thrown after starting second application server in an environment with multiple application servers
- Revision #4
- on 18 Jan 2024 3:22 AM
Symptoms In a distributed environment containing two JBoss application servers, users will notice the following error upon starting the second application server: ...
KB-1176 How to generate a Java heap dump
- Revision #6
- on 21 Dec 2023 3:33 PM
Purpose Appian Technical Support might ask you to provide them with Java heap dumps to troubleshoot memory leaks, performance issues, etc. There are different ways...
KB-1238 How to access system logs on an Appian Cloud site
- Revision #4
- on 21 Dec 2023 3:10 PM
Purpose This article explains how to access system logs for an Appian Cloud site. Instructions Appian 18.2 and later Users are able to access logs by doing one...
KB-2283 How to run the Sizing Script
- Revision #71
- on 18 Dec 2023 11:45 PM
Purpose Appian Technical Support may request a report generated by the Sizing Script to investigate issues with the Process Execution engines. This guide provides steps...
KB-2282 Task escalation emails show HTML code as plain text
- Revision #10
- on 12 Dec 2023 5:25 PM
Symptoms When copying-and-pasting rich text containing HTML in a process model escalation alert message (e.g. an escalation event trigger), it appears to paste as plain...