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Latest Knowledge Base Articles

KB-1581 Notification engines taking significant space on disk and not clearing
- Revision #14
- on 23 Jul 2018 3:34 AM
Symptoms Notification engines keep growing causing significant disk space usage on the environment. Cause Notification alerts generated by the application are cleared...
KB-1489 The extract() function is unable to handle HTML line breaks
- Revision #11
- on 23 Jul 2018 3:33 AM
Symptoms The extract() function is unable to handle the HTML line break tags: <p> , <br> , and <div> (as well as </p> ). It parses them as line breaks and does not...
KB-1465 Parsing error thrown when attempting to open a Word document from 'Word Doc from Template Smart Service'
- Revision #14
- on 23 Jul 2018 3:33 AM
Symptoms When attempting to open a Word document using the Word Doc from Template Smart Service , a parsing error is thrown, as such: Cause An HTML formatting...
KB-1496 /design and /admin do not load after an upgrade
- Revision #5
- on 23 Jul 2018 3:32 AM
Symptoms After an upgrade, navigating to <APPIAN_URL>/suite/design and <APPIAN_URL>/suite/admin shows a brief "Working" indicator and then only shows the background...
KB-1491 500 errors in WebLogic access logs accompanied by end user blank screens
- Revision #6
- on 23 Jul 2018 3:31 AM
Symptoms Users experience blank pages that never load in Tempo. If the page is refreshed or the tab/window is closed and reopened, the page is no longer blank. When...