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KB-2189 IDP stops working and Admin Console shows "The project to be billed is associated with an absent billing account"
Revision
#8
on
25 May 2021 10:14 PM
Symptoms Intelligent Document Processing (IDP) configured with Appian AI fails on functionality that calls Google AI APIs. Testing the Google Cloud Document AI connection...
KB-2187 Tomcat fails to start with java.io.FileNotFoundException related to Oracle JAR files
Revision
#14
on
18 May 2021 2:38 AM
Symptoms When starting Tomcat, the following error is displayed in <APPIAN_HOME>/logs/tomcat-stdOut.log : SEVERE [localhost-startStop-1] org.apache.catalina.startup...
KB-2157 How to update Support Contacts
Revision
#9
on
18 May 2021 1:10 AM
Purpose Support Contacts are registered users of an organization authorized to create, view and update technical support cases on behalf of your Appian projects. Support...
KB-2086 MyAppian charts do not display any data
Revision
#16
on
7 May 2021 6:03 AM
Symptoms Symptom 1 The charts on the Metrics page of the MyAppian site only load the header and do not show any data. Symptom 2 The charts on the Metrics page...
KB-2184 "java.sql.SQLException: Unable to obtain a connection within configured timeout" observed in application server log
Revision
#6
on
6 May 2021 10:34 PM
Symptoms The following exception appears in the tomcat-stdOut.log file: Caused by: java.sql.SQLException: Unable to obtain a connection within configured timeout...
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