Frequently Asked Questions

If you cannot find the answer below, you can send your question to



Who can register for Classroom Academy and access Academy Online?

Classroom courses are only available to customer and partners.  If you are interested in becoming a customer or partner, email

Academy Online is available to anyone with a Community account.

How do I access Academy Online?

How do I register for Public Training Courses?

  • Sign in to Appian Community
  • Go to the Training Page
  • Select a course from the Upcoming Courses Widget or click View All Courses for more options
  • Input the students you wish to enroll and the method of payment you wish to use.  All students must have Community Accounts registered to your organization.

What happens after I register for Classroom Academy?

  • The Training Department reviews your enrollment request.
  • You will receive an email from the Training Department informing you whether or not your application was accepted.  If it was, you will have a link to submit payment.
  • Once payment is confirmed, you will receive a confirmation email with the class details.

How long does the registration process take?

Usually your registration will be approved within 24 hours.

When should I receive my confirmation email/course details?

After confirmation of payment, it usually takes about 24 hours to receive your confirmation email.

How do I register for an Onsite Training Course?

How many attendees do I need to schedule an Onsite Training Course?

A quorum of 8 contracted attendees is required to reserve an Onsite Course

Are there prerequisites for Appian courses?

Yes, for some courses. Each course agenda lists the prerequisite and next course recommended.

Back to Top


Cancellation Policy

When do I need to notify Appian of a cancellation?

Notification of cancellation must be received at least seven (7) business days prior to the start date of the class. If you don’t show up for class and fail to provide adequate cancellation notice, the entire training fee for that class shall be forfeited. This policy applies to all accepted payment methods.

Appian reserves the right to reschedule any class at its discretion.

Appian also reserves the right to cancel a class at its discretion.

Back to Top


Payment Policy

What forms of payment does Appian accept?

Classroom Courses can be purchased through Community using either a purchase order or credit card.

Back to Top


Academy Online Support

Where can I find a list of available online courses?

All available courses are listed in our Course Catalog.

Should I be aware of any system requirements?

The latest version of Internet Explorer, Chrome, or Firefox is recommended for viewing content.

How will content be structured?

Each course or topic contains videos. Some courses or topics also contain interactive quizzes and/or supplementary exercises. These are self-paced, so you can start and stop at your convenience. While video content is not downloadable, you can go back to the material whenever you want.

What version of Appian will the course content be on?

Content will be based on the latest release of the Appian.

Will any additional materials/documentation be provided?

Some courses will include links to our documentation.

What if I stop in the middle of a module, will I be able to continue where I left off?

You can restart the module where you left off.

Who should I contact if I have trouble viewing any content?

For any issues, please email

Do I have to download any software?

The latest version of Internet Explorer, Chrome, or Firefox is recommended for viewing content on Academy Online. 

Back to Top 


Academy Online Completion

Can I review the material after completing a topic?

You will have access to all the modules of a topic even after you complete it for up to one year.

How can I see what topics I’ve completed?

Go to My Courses and Exams to see the full list of your enrolled courses, both past and current.

Back to Top


Classroom Academy Information

What are the hours for Classroom Academy?

Most classes run from 9 AM to 5 PM. The final day usually ends earlier to accommodate travel schedules.

Do you offer course materials?

The Academy Reference guide is provided to students for certain classroom courses.

Back to Top



Where are Appian Headquarters located?
Appian has 3 headquarters worldwide where we conduct public training.

US - 7950 Jones Branch Drive, McLean, VA 22107

UK - 24 Martin Lane, London EC4R 0DR

AUS - 1/92 Pitt Street, Sydney New South Wales, 2000, Australia

Does Appian have any arrangements for discounted accommodation?
Appian has a limited number of preferred rooms at the McLean Hilton and the Residence Inn Tysons Corner Mall for those attending training at our US headquarters. Please email for more information on our discounted accommodations.

Back to Top



Where can I learn more about Appian credentials?

Information on Appian Credentials is available on the Community Training Page.

For credential inquiries, please contact

Back to Top