AI Chat Component

Overview

Must Install "Chat Bot Services Connected System" Plugin.

This plug-in provides an embeddable AI chat interface for Appian applications, enabling users to interact with AI services such as OpenAI, Azure OpenAI, Gemini, Anthropic, or custom endpoints directly within Appian. It is designed for business workflows requiring conversational AI, knowledge retrieval, customer service, or virtual assistant experiences. The component supports both free-form chat and structured feedback loops, making it suitable for enterprise-grade deployments where AI-assisted interaction can improve productivity and decision-making.

Key Features & Functionality

  • Configurable AI connection via Appian Connected System & Client API.
  • Real-time streaming and non-streaming AI responses.
  • Feedback controls (like/dislike, copy) with backend feedback capture.
  • Session persistence with transcript and sessionId stored locally.
  • Quick-start options and introductory titles/subtitles.
  • Customizable avatars, icons, loader styles, themes (light/dark/auto).
  • Support for text, markdown, images, videos, audio, files, cards, and tables.
  • Seamless Appian integration for saving transcripts, session management, and invoking APIs.
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