Current government services have slow response times, complex processes, service issues, no online options, excessive forms, and lack of personalized services, which hinder the effectiveness of Citizens payment programs.
Our solution aims to address the following:
Key Features & Functionality
Tech Mahindra’s Citizen Benefits, Social Programs and Grants Management Application is powered by the Appian low code platform to automate the end-to-end payment disbursement process for citizens, government agencies, and staff. The solution leverages a leading payment hub interface and their financial ecosystem that covers everything from assistance program set up to citizen application receipt, governmental institution approval processing, and payment deposit via different instruments – direct to debit, direct to account and prepaid wallet.
Benefits & Business Impact
Our features help automate the citizen registration, onboarding, application intake, eligibility verification, and payment components of the disbursement process. Utilizing the administration model feature, customizations for any type of welfare program can be made; for example, adding new application form entries or configuring program eligibility rules.
The key solution differentiation factors are
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