Digital Onboarding for Corporate Banking

Overview

The onboarding process in corporate banking can take 90–120 days, which is a long time in the digital age. The longer the onboarding period, the higher the danger of delay, revenue loss, or the breakup of a valuable client relationship. Multiple factors contribute to these long onboarding times, which include -

• The need to collect much more information about a corporate client as compared to an individual to effectively perform Know Your Customer and Customer Due Diligence processes.
• Extracting and digitizing the information manually filled in corporate baking onboarding forms.
• Lack of process orchestration required across multiple corporate banking teams, legacy systems, and public sources of information to effectively evaluate corporate risk.
• Often an absence of a shared case view of an onboarding application leading to multiple rounds of back and forth between the bank and the corporate client to obtain information sometimes which has already been previously shared.
• Ever changing business and regulatory environment requiring banks to continuously adapt and evolve onboarding practices.

Key Features & Functionality

Our application provides a comprehensive set of features and functionalities designed to streamline the corporate onboarding process.
Efficient Information Collection

• A guided wizard experience for corporate customers to provide information required by the bank to carry out KYC and customer due diligence.
• A secure document management system for sensitive document uploads.
• AI-powered document extraction ensuring accuracy and reducing manual data entry efforts
  Workflow Automation
• Business Process Management (BPM), Robotic Process Automation (RPA) and Artificial Intelligence (AI) to automate labor intensive tasks and orchestrate decision-making processes.
• Automatically create Know Your Customer (KYC) and Customer Due Diligence tasks from pre-defined workflow templates per onboarding case type.
  Centralized Case Management
• Corporate customer information is centralized into cases seamlessly integrating with other data sources to provide a 360-degree view in a unified record view.
• Ability for corporate banking team members to define case workflows, track progress, assign tasks, and collaborate on case-related activities such as through case notes and document management capabilities.
  Automated Agreement Generation and E-Signatures
• Pre-defined agreement templates are utilized to automate the generation of agreements.
• Built-in integration connectors facilitate electronic signing of these agreements.
  Monitoring and Process Improvement
• MI reports to provide insights into cycle times for individuals and organizations to identify bottlenecks and irregularities enabling continuous process improvement for more efficient corporate onboarding workflows.

Benefits & Business Impact

• A platform for customers to submit and follow up on Corporate Onboarding applications, enhancing visibility and client satisfaction.
• Centralizing Corporate customer information as Cases reduces errors and eliminates duplication and manual effort caused by siloed systems, even with international clients and several subsidiaries.
• Assures prompt responses to consumer inquiries, aiding businesses in retaining clients and upholding high levels of client satisfaction.
• Examine the Onboarding cases in depth - enables users to define case workflows, track case progress, assign tasks, and collaborate on case-related activities.
• Escalated task management - Accept and redistribute jobs that have been forwarded for approval.
• Team ownership and accountability - Determine which team members and process stakeholders oversee tasks that are active or delayed.
• Quick access to risky activities - Address issues and bottlenecks within active client onboardings in real-time.
• Built-In integration connectors facilitating E-Signing of generated agreements.
• Seamless integration with downstream systems to reduce duplicate entries and get rid of labor-intensive operations that are prone to mistakes such as when provisioning products and services.
• Be aware of the cycle times by person and organization, as well as the length of each onboarding case.
• Spot bottlenecks and irregular activity right away, such as frequent adjustments to assignment due dates to continuously improve the corporate onboarding related workflows.