Overview
Required supplemental plugin for Appian DocCenter. Required supplemental plugin for Appian DocCenter.
Hello,
Found some issues while loading the document.
1) PDF document with single page, one user can see, other user cannot. both are system administrator, same browser.
2) same user, same document, this viewer component is in a interface which is the related action start form. If the related action is opened in NEW_TAB or SAME_TAB, it works; if it is opened in a dialog box, it does not work.
Hi carlosg963 ,
Can you try to get the case number from the partner? Also, generally, this plugin is built for DocCenter use cases so external use cases might not work but let me try and take a look once you share the support case number.
Best,
Preet
Hi Preet Jain
A partner has opened the support case on MyAppian (I dont have permissions) and they said that as we are using it outside the "AI Document Center" they're not going to help us.
So, what can we do?
Hi Carlos,
Would you be able to create a support case on MyAppian so one of our support engineers can assist you? Please provide information about the browser you're using. Additionally, if you can share the interface(s) and dummy doc you're using, that would be great so we can reproduce the issue and analyze quickly.
Thanks,
Preet Jain