ElderCare Shield

Overview

Elderly individuals are at a higher risk of experiencing neglect, abuse, and insufficient care. Currently, there is no streamlined system for reporting and addressing these issues, leading to unreported cases, unresolved pending cases and no tracking. This gap results in prolonged suffering for the elderly and damages the reputation of elder care providers. ElderCare Shield solution aims to provide a reliable platform for reporting complaints, ensuring timely response and resolution, and ultimately improving the quality of elder care.

Key Features & Functionality

1. User registration and complaint submission portal.
2. Review and validation process for submitted complaints.
3. Investigation module for assessing and resolving complaints.
4. End to end tracking of complaints and timely assistance to investigators.
5. Automated notifications for complaint receipt and status updates.
6. Reporting and analytics to monitor the effectiveness of the system.

Benefits & Business Impact

1. Timely Resolution: Ensures complaints are addressed quickly, improving the well-being of elderly individuals.
2. Enhanced Reputation: Demonstrates a commitment to high-quality care, enhancing the reputation of elder care providers.
3. Data-Driven Insights: Offers valuable data on common issues, enabling continuous improvement in elder care services.
4. Improved Reporting: Provides a structured platform for reporting elder care issues.