FOIA Case Management System

Overview

Federal agencies today are continuing to face several challenges complying to FOIA:

• Agencies were unprepared to process requests remotely when the federal workforce had to switch to teleworking.
• Agencies use mix of technical, semi-technical (spreadsheets etc.), and manual solutions for searching, aggregating, reviewing, and responding to FOIA requests resulting in inefficiencies.
• Key capabilities such as redacting documents, and creating response letters are still performed manually slowing down FOIA response and causing process compliance issues.

Key Features & Functionality

• FOIA Request Tracking allows users to search requests using various user filters, save searches, export results to Excel, and understand the status of each request.
• Process Workflow is managed from submitter to evaluator to fiscal officer, and finally to processing officer.
• Integrated redaction allows users to redact submitted documents in line within the solution.
• Reporting includes canned summary, detailed, and exception reporting including reports for “Open Requests”, “Overdue Requests”, “All Users”, and “History Report.”
• Separate portals for submitter and staff users allowing them to initiate new action or perform tasks assigned to them.
• Admin module for admin users to update several system configurations and settings.
• Time tracking module allows users to track the time spent fulfilling FOIA request.

Benefits & Business Impact

• With Scope IT’s FOIA Case Management System (CMS), all the government agency’s FOIA compliance needs are met in one solution.
• Scope IT’s FOIA CMS allows agency users to track all incoming FOIA requests in one place from intake to response.
• The solution manages the FOIA request workflow including task assignments and approvals, allows users to redact documents, and provides templates for creating final response.