Overview
Pressure to do more with less, improve efficiency, and reduce costs while meeting customer needs is challenging government agencies. Complex document processing and disparate data systems can lead to a backlog of requests and take employee time away from more valuable work. Your workforce is changing, and how work gets done needs to change. Intelligent Automation (IA) meets this challenge by transforming work while enabling the workforce.
Key Features & Functionality
Core to IBM’s ATOM Platform, is the Appian Low-Code Platform, a simple-to-configure set of capabilities that supports organizations at any point on their automation journey. IBM recently has been named Appian’s Public Sector Innovation Partner of the year. Services and functions of the platform include the following:
Benefits & Business Impact
Benefits to adopting IBM’s ATOM Platform include the following:
Speed: Enhance efficiency, cut administrative burden, and reskill employees to do more thoughtful work faster, all while automated processing runs on a 24/7 basis.
Consistency: Improve resiliency and ability to adapt to change with automated work being performed consistently and accurately.
Reduced backlog: Minimize repetitive, low-level work and reduce backlog at your agency, freeing employees to do more thoughtful and mission-critical work.
Improved engagement: Create happier, more satisfied and engaged customers by helping them achieve goals faster, whether by being paid, processing paperwork, or procuring a license.
Reduced cost: Reduce costs through improved operational efficiency by minimizing and streamlining manual operational costs, while also increasing work output.
Minimized risk: Implement standardized processes and easily auditable activities to increase the compliance and security of activities performed.