KPMG Insurance Claims Modernization

Many insurers are embarking on implementations of modern, cloud-based core administration systems. Unfortunately, these large projects are costly multiyear initiatives. Most organizations cannot wait this long to realize the benefits of digitized processes. They need a simpler way to create scalable, flexible solutions - fast. Claims management is one of the areas where agility is needed quickly. Claims lie at the intersection of customer experience and business profitability. They provide the opportunity to deliver a positive customer experience and build loyalty.  They also require insurance companies to pay out, an action that impacts profitability.

KPMG’s Insurance Claims Modernization solution accelerates time to value for digital claims management by transforming end-to-end claims processes and connecting legacy applications to modern digital applications leveraging Appian’s Connected Claims solution built on the Appian low-code automation platform. 

With Claims Modernization, insurers can 

  • Accelerate the benefit realization of multiyear transformation projects
  • Reduce the payback period for core administration systems
  • Drive innovation and new technology adoption concurrently with modernization efforts
  • Increase the volume of touchless claims by integrating automation into the business workflow

By providing a bridge between legacy applications and modern core administration systems, the joint offering from KPMG and Appian can help streamline claims operations to optimize claims handling, reduce leakage and generate a simplified, impactful user experience. 

KPMG Insurance Claims Modernization quickly connects your core administration system - whether legacy or modern - to the  Appian low-code, digital technology. It can enhance and extend your core systems and hedges against obsolescence through flexible integrations with market leading microservice calls. 

KPMG professionals already built integrations to a wide variety of third-party AI and analytical tools that connect seamlessly into the Appian workflow. Some of the existing and future capabilities include:

  • AI algorithms leverage predictive analytics to identify vehicle or property damage  outcomes
  • A live telematics microservice integration built into Appian infers an accident, triggers a claim, and predicts injury
  • The AI-enabled photo estimation tool ingests documents and invoices
  • Dynamic generation of document templates and facilitation of claimant signature collection
  • Texting and communication technologies
  • Initiation and recording of phone calls directly from the application
  • Ability to launch surveys, capture responses, and analyze feedback across claimants
  • Intelligent automation, advanced analytics, Internet of Things, blockchain, and other technologies.
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